m&m Gunk Rocks
When flying between meals, I'll get a bag of peanut m&m's in flight. Ever since Delta quit taking cash, I use my company card. My assistant asked me recently, "I've been meaning to ask you, what are these $2 fees Delta has started charging you. Is it for baggage?" I then confessed it was for m&m's. She thought that was funny.
On my last trip, I was well through the bag when I spotted something at the bottom. It looked like a rock. Turns out there were two of these rocks and a really bad looking m&m. After determining the rocks were just gunks of smashed up m&m's, I ate the rest of the contents. I have to admit, the final m&m's did not taste as good since they had more "gunk dust" on them that the first m&m's.
Thought I'd include the photos to share with Mars. The second one has a lot number they may find useful.
I got a bad bag of M&M's on a Delta flight last month, too. I saved the two weird M&M's and the bag and gave them to our two oldest boys and showed them the satisfaction guarantee wordage on the bag. I then gave them the challenge to write a polite but professional letter and told them whatever compensation Mars sent would be theirs. About 3 weeks later they got about $8.00 or so in candy coupons. They split a giant size bag of mini 3 Musketeers they got with one of the coupons.
Inspired by Greg, I followed the URL of the package and submitted a contact us message with my name and email address. Like this household needs more sugar...
Dear m&ms:
I found some "gunk rocks" in my peanut m&m's on a flight with Delta. Took a photo so you could see them as well as the lot number on the back. Zoom in on the photos for detail. I'll keep buying. I'm in the manufacturing business, so I know this stuff happens. http://mac.fiveforks.com/jeb/blog/2010/09/mm_gunk_rocks_1.html
I bet they will send you a coupon for some free M&M's (but it won't work on Delta).
Something like this happened to me with instant oatmeal. I got lots of coupons too.